I’ve been working with crayon for just over two months now. It’s been a significant change for me from before – not the least of which is working from home.
At crayon we use a number of web-based tools to stay organized and also to keep in touch – many I’ve talked about on this blog before.
* Basecamp – we use it for project management and have just started to share with our clients. It took a full day to reorganize the existing account when I started – I also put together a couple of screencasts for our team to learn how to use it. I’m also planning to do a couple for our clients so that they feel comfortable using it.
* Backpack – we use this as our own intranet. Anything internal (not project-based) goes here. This has been really successful in terms of adoption – everyone has been adding to pages as well as adding their own.
* Highrise – we’re using this for our CRM solution and to track our new business process. As of right now, only the crayonistas involved with new business have access.
* ooVoo – (disclosure – ooVoo is a crayon client). We use ooVoo for text and video chat throughout the day to keep in touch. I’m looking to incorporate Campfire instead – less interruptions, more work.
* Google Docs – we share docs that we use as a company – status reports, contact lists, etc.
* iPhones – most of us at crayon have iPhones for use on both Macs (me) and Windows (everyone else). I’ve written up for the team how to get our 37signals apps on the home page as well as the different productivity apps I test/use.
* Twitter – we love Twitter. Most of us are using it regularly, the other are just starting to add it into our workflow. Each of us seem to have very different networks for the most part, as well as some overlap.
These are the tools we use at crayon everyday. With a virtual company – communication and organization takes on even more importance. These services work for us today, and as a lot of these are new to everyone, it’ll take a bit of time for complete adoption and the level of comfort that I have – something to keep an eye on.